FAQ

1. How do I know my reservation was booked?
After completion of transaction, you will receive SMS and E-mail on confirmation of your booking.

2. What are the different mode of payments you accept?

We accept all Visa, MasterCard and debit card, as well as Net Banking payments from most major banks for online bookings

3.What do I need to bring to the hotel to check in?
It’s always a good idea to take a print of your booking confirmation, though your Fixbooker.com booking number along with voter ID card, driving license, ration card or passport.

4. Can I book a room over the phone?

Yes, you can call to make a reservation. Our friendly and knowledgeable advisors are always available to assist you in finding a hotel that is perfect for you. we have the best inside knowledge to ensure you get the best possible deals and hotels available.

5. How do I change my hotel reservation?

To change your hotel reservation, call us. Please note that non-refundable reservations cannot be changed or modified; Room upgrades are subject to availability, and you will be charged for any difference in the room rate. To change without incurring hotel penalties, remember that you need to complete your hotel change prior to the time and date listed in the hotel penalty in your itinerary. Once the penalty time and date is in effect, you will be charged the hotel penalty to change or cancel regardless of when you booked the reservation.If you would like to extend your reservation by a night or more, you need to create another booking. Give us a call, and we will see if we can keep you in the same room at the same rate, or find the closest match possible. Please keep in mind that the same room and rate may not be available.

6. My money has been deducted, and I have not received any confirmation mail or booking ID from your side. What should I do?
Such cases though rare usually happen when one is paying through net banking and are usually the result of a slow internet connection. To know why this can happen, it’s better to know a little of how net-banking payment works: Once a Customer selects the bank and hits the Pay button, the FixBooker.com website redirects the customer to bank’s website where he makes the payment. Once the payment is done the bank redirects the customer to FixBooker.com website, where the booking is done after the payment is verified. Once this is done, the confirmation page is displayed and the voucher sent to the customer’s email.

7.I cancelled my hotel reservation. When will I be credited?
Although we process all refunds at the time of cancellation, in our experience it can take your bank up to seven days for Indian card holders and fifteen days for non-Indian card holders to update your account balance.If after this time you are not seeing this credit on your balance, please call us and one of our service advisors will be able to assist you

8.Can children stay at the hotel?

Most hotels do allow children. If they do not, guests will be unable to complete a booking on our website if they indicate they are travelling with children. The few hotels and resorts that do not allow children are listed as “adults only” in the hotel name.

9.Can I make a booking by cash payments or account transfers?

Yes, you can book your hotel by cash payment at any of our branches located all over the country, by giving us a call at you can give us a call at 080-23235500. You can also book your hotel by account transfers, by simply calling us at 080-23235500.